Q: Does your company is the trading company ?
A: Absolutely Not. We are the professional Glassware Manufacturer, we have our own factory, which located in the High Borosilicate Glassware Home-town, Hebei Province, China. So, we are quite different with those trading company, you will get the top quality products with the first level price from us.
Q: What's the material of your products?
A: All of our products are made of High Borosilicate Materials. This materials can withstand a wide range of temperature form -30℃ to 530℃ without any changing its shape or cracking. Our products have passed the test of SGS Certifications, you can get the reports from our customers service. What's more, our products are purely hand-Blown, so we can offer you various different sizes/shapes you want.
Q: How can I get the samples first ? And how long will I take?
A: Yes, we can offer you about 2-3 pcs samples for your checking before the mass order. However, you just need pay us some Labor Costs and the Intentional Express Costs. We will send the samples out once we received your payment. So, normally, you will get the samples within 7 days.
Q: Glassware is easily broken in transport, how do you tackle this issues?
A: Our packing is well suited for long distance shipments. Don't worry that. However if you got the broken items, please contact us immediately and we will compensate for the broken products in your next order or refund you money for the broken products directly.
Q: Can I have my own customized products?
A: Of course! We are the manufacturer, we can offer you OEM/ODM service. So, just send your idea of design to us, we are very glad to assist you to make it. If you wanna to print your own logo on the products. Please also send us your original design document. Such as AI or PDF files.
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